One of the best ways to market your dental practice is to collect positive online reviews.
But how do you develop a system for asking patients to leave Google or Facebook reviews? And how do you ensure that their comments will be favorable?
On this episode of Dentist Brian Candy, I’m discussing another important feature of Jet Virtual Consults, reputation management.
I explain how JetVC automates the process of requesting online reviews, describing how the app encourages patients to leave 5-star reviews but notifies you first if they had a negative experience.
Listen in for insight on turning a negative review into a positive one and learn how JetVC can help your dental practice build a stellar online reputation.
Key Takeaways
Why it’s crucial to collect 5-star online reviews for your dental practice
How JetVC automates the process of requesting reviews
How JetVC’s helps you manage the online reputation of your dental practice
Why JetVC requests reviews immediately after an initial consult and 14 days post-surgery
How JetVC sends patients with 4- and 5-star experiences to Google or Facebook to leave a review
Why JetVC notifies you first if a patient rates their visit at 3 stars or less
How I follow up negative reviews with a phone call to solve the patient’s problem
How to turn a negative review into a positive one before it’s posted online
Connect with Dr. Bryan McLelland
Dentist Brain Candy on Facebook
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Dentist Brain Candy Continuing Education
Email bryanmclelland@hotmail.com
Call (509) 922-2273
Resources
Imagine being able to coach your patients one-on-one through recovery after oral surgery.
No doubt your patients would be much more likely to comply with post-op instructions. You’d have fewer calls to your office and fewer incidents of dry sockets or infections.
On this episode of Dentist Brian Candy, my explanation of Jet Virtual Consults continues with an overview of the app’s virtual coach.
I discuss the videos and PDFs of post-op instructions JetVC emails to patients and describe how the virtual coach helps them irrigate extraction sites correctly.
Listen in for insight on using JetVC to collect positive online reviews and learn how to try out the virtual coach and see what patients experience for yourself!
Key Takeaways
How JetVC coaches patients through recovery after oral surgery
How to initiate the virtual coach for patients after surgery
How the virtual coach reduces dry sockets and infections in my practice
The videos and PDFs of post-op instructions the virtual coach emails to patients
What makes JetVC’s video on how to irrigate extraction sites a game changer
How the virtual coach facilitates my open-door policy for post-op visits
What’s included in my post-op to-go bag for dental extraction patients
How to try the virtual coach and see what patients experience for yourself
When patients receive pre-operative and NPO instructions
How the virtual coach helps you collect positive online reviews
Connect with Dr. Bryan McLelland
Dentist Brain Candy on Facebook
Dentist Brain Candy on YouTube
Dentist Brain Candy Continuing Education
Email bryanmclelland@hotmail.com
Call (509) 922-2273
Resources
How much time would you save if patients came into a consult with a basic understanding of the dental procedure they are considering?
With Jet Virtual Consults in-app videos, you can educate patients and answer many of their questions before their initial appointment.
On this episode of Dentist Brian Candy, I continue my explanation of how Jet Virtual Consults works, discussing the educational videos available through the app.
I walk you through the list of procedures that have in-app informed consent and post-op instructional videos, describing how your admin staff can create custom playlists for patients.
Listen in for insight on customizing the app with informational videos specific to your practice and learn how to educate patients and increase your efficiency with JetVC!
The in-app videos available through Jet Virtual Consults
How to customize JetVC with informational videos specific to your practice
Why we recommend creating a practice promotion video
The benefit of having patients watch meet-the-doctor videos
What procedures have in-app informed consent videos
How JetVC records the date/time patients watch informed consent videos
JetVC’s educational videos on missing teeth and dental implants
The post-operative instructional videos available on JetVC
How your admin staff can create custom playlists for patients
How educational videos make my consults more efficient
Dentist Brain Candy on Facebook
Dentist Brain Candy on YouTube
Dentist Brain Candy Continuing Education
Email bryanmclelland@hotmail.com
Call (509) 922-2273
It’s much easier for a dental practice to stick to a schedule when patients do their paperwork at home prior to an appointment.
But how do you get patients to work through a digital onboarding process before they come into your office?
On this episode of Dentist Brian Candy, I explain how Jet Virtual Consults works, beginning with the forms available through the app.
I discuss how JetVC sends automated reminders to patients to complete their paperwork and describe how patients sign and submit forms to you digitally.
Listen in for insight on customizing the app with your existing forms and learn how you and your patients can benefit from using JetVC digital onboarding!
What forms are available through the JetVC app
How the forms in JetVC are branded for your dental practice
The in-app telehealth consent form and privacy policy
How patients sign and submit JetVC forms digitally
What questions appear on the JetVC health history form
The benefit of asking patients to fill out their forms at home
What we do if a patient doesn’t do their paperwork
JetVC’s automated reminders re: digital onboarding
How to customize the app with your own forms
Dentist Brain Candy on Facebook
Dentist Brain Candy on YouTube
Dentist Brain Candy Continuing Education
Email bryanmclelland@hotmail.com
Call (509) 922-2273
When you have a patient who would benefit from a coronectomy, how do you frame the conversation?
How do you help them understand the pros and cons of leaving the roots behind and make the decision that’s right for them?
On this episode of Dentist Brian Candy, I share my thoughts on a 10-year study exploring the low incidence of late complications associated with third-molar coronectomy.
I also discuss an article in the Journal of Oral and Maxillofacial Surgery around the reliability and quality of YouTube content on facial trauma and why we should be cautious about to referring patients to social media for information.
Listen in for insight into what you’ll learn at our upcoming Cutting Edge Dental Implant Symposium and learn how you could benefit from becoming one of my Core 50 advocate-doctors for Jet Virtual Consults!
What you’ll learn at Liberty Surgery Center’s upcoming Cutting Edge Dental Implant Symposium
How we might use the HITECH Act to reduce dependence on insurance but increase reimbursements
A recent study on the reliability and quality of social media information on facial trauma
Why most YouTube videos on facial trauma is low in content, reliability and quality
When it might be appropriate to refer patients to social media for information on facial trauma
The results of a 10-year study on minimizing nerve injury via coronectomy
How I frame the conversation with patients around the pros and cons of a coronectomy
How the JVC app gives me an extra hour a day of doctor time and saves 8 hours of staff time per day
The benefit of becoming one of my Core 50 advocate-doctors for Jet Virtual Consults
Dentist Brain Candy on Facebook
Dentist Brain Candy on YouTube
Dentist Brain Candy Continuing Education
Email bryanmclelland@hotmail.com
Call (509) 922-2273
What is the best way to reduce pain, swelling and tenderness in wisdom teeth extractions?
A recent study compared the use of EXPAREL versus standard bupivacaine and found ‘no significant difference.’
But what if there’s a way to combine the two for optimal pain control?
On this episode of Dentist Brian Candy, I explain why and how I use standard bupivacaine along with EXPAREL for pain control with my patients.
I discuss the topics covered at our upcoming Cutting Edge Dental Implant Symposium, including a lecture around using the HITECH Act to improve care and increase profitability.
Listen in to understand how I leverage Jet Virtual Consults to get home on time (even on days with trauma emergencies) and learn how to become one of the 50 advocate-doctors for my JVC app!
The findings of a recent study comparing EXPAREL vs. standard bupivacaine
Why I use standard bupivacaine with EXPAREL for pain control with my patients
The topics covered at our upcoming Cutting Edge Dental Implant Symposium
How we might leverage the HITECH Act to improve care and increase profitability
The tool that helps me get home on time despite an unexpected workload
How I use Jet Virtual Consults to decrease medical legal risk and educate patients
How the JVC app decreased my post-op infection rate for third molars to < 1%
What it takes to become one of the 50 advocate-doctors for my JVC app
Dentist Brain Candy on Facebook
Dentist Brain Candy on YouTube
Dentist Brain Candy Continuing Education
Email bryanmclelland@hotmail.com
Call (509) 922-2273
I am always asking myself what we can do as a dental practice to level up. And in 2019, I got curious about using virtual consults to save time and see more patients.
But the applications on the market at the time had issues. They were difficult to use, and few were secure and HIPAA-compliant.
On this episode of Dentist Brian Candy, I describe how I worked with a talented programmer to fill that gap in the market and develop the custom Jet Virtual Consults app for oral and maxillofacial surgeons.
I explain why we made the decision to skip beta testing of Jet Virtual Consults and go straight into production, discussing how I used the app during COVID to work through my long waiting list of public aid patients.
Listen in to understand how we’ve improved the app since its launch in 2020 and find out what Jet Virtual Consults can do for you and your dental practice!
Why I regularly reflect on what we can do as a dental practice to level up
The problems with the virtual consult apps on the market prior to 2020
How I worked with a talented programmer to develop Jet Virtual Consults
Why we made the decision to skip beta testing of the JVC app and go straight into production
How I used Jet Virtual Consults to get through my long waiting list of public aid patients during COVID
How we’ve improved the JVC app and added new features since its launch
Who uses JVC today and what it can do for oral and maxillofacial surgeons
Dentist Brain Candy on Facebook
Dentist Brain Candy on YouTube
Dentist Brain Candy Continuing Education
Email bryanmclelland@hotmail.com
Call (509) 922-2273
When patients follow instructions in the days after dental surgery, they have fewer complications. And that’s a win for your practice and the patient.
But how do you make sure surgical patients know how to take care of their teeth post-op?
On this episode of Dentist Brian Candy, I explain why I provide all my surgical patients with a virtual coach and walk you through the series of automated emails they receive post-op.
I discuss how my post-op infection rate and incidence of dry sockets decreased dramatically when I started using a virtual coach.
Listen in to understand why it’s not necessary to see routine extraction cases for a post-op follow-up and learn how a virtual coach can create efficiencies for you, your staff and surgical patients!
Why I recommend providing surgical patients with a virtual coach
What’s included in the series of automated emails surgical patients receive post-op
The average infection rate after the extraction of wisdom teeth
How my post-op infection rate after the extraction of wisdom teeth dropped by 500% with the use a virtual coach
How the virtual coach creates efficiencies for patients and staff
The most helpful video on irrigating third molar extraction sites
How the virtual coach dramatically reduced the incidence of dry sockets at my practice
Why it’s not necessary to see routine extraction and third molar cases for a post-op follow-up
Dentist Brain Candy on Facebook
Dentist Brain Candy on YouTube
Dentist Brain Candy Continuing Education
Email bryanmclelland@hotmail.com
Call (509) 922-2273
Getting sued is a horrible emotional experience. But it’s also financially devastating.
And that’s why it’s absolutely crucial to protect your dental practice through informed consent videos.
On this episode of Dentist Brian Candy, I explain how I use software to automate and document the process of providing patients with informed consent videos for our most common procedures.
I discuss the benefits of having patients fill out their health history forms online prior to a consult and describe how Jet Virtual Consults sends reminders to that end and reschedules appointments as necessary.
Listen in for insight on what to include in a practice promotion video and learn how the Jet Virtual Consults app decreases your likelihood of getting sued by automating the process of securing informed consent.
Why it’s crucial to protect your dental practice with informed consent videos
The benefit of having patients fill out their health history forms, medication and allergy lists online prior to the appointment
Why I provide patients with informed consent videos for the most common procedures, e.g.: wisdom teeth, dental implants, etc.
How software automates and documents the process of showing patients informed consent videos
What to include in your practice promotion video (and why it’s important)
How Jet Virtual Consults offers a secure, HIPAA-compliant portal for screening informed consent videos online
How JVC reminds patients to complete their paperwork prior to the virtual consult and reschedules the appointment when necessary
How the Jet Virtual Consults app decreases your likelihood of getting sued
Dentist Brain Candy on Facebook
Dentist Brain Candy on YouTube
Dentist Brain Candy Continuing Education
Email bryanmclelland@hotmail.com
Call (509) 922-2273
Patient engagement and retention hinges on effective communication. But it can be challenging for a busy dental practice to keep in touch with patients between appointments.
So, what if you could automate the process?
On this episode of Dentist Brian Candy, I discuss why it’s important to have a HIPAA-compliant text message system for your dental practice.
I walk you through the benefits of communicating with patients via text, describing its potential to increase practice efficiency, decrease no-show rates and help patients follow important post-op instructions.
Listen in for insight on safeguarding protected patient information in text messages and learn how Jet Virtual Consults automates the process of communicating with your patients for the TRIPLE WIN.
Why it’s crucial for a dental practice to have a HIPAA-compliant SMS system
How Jet Virtual Consults warns you if you try to send a text message containing protected patient information
The benefits of communicating with patients via text re: post-op instructions
How Jet Virtual Consults increases practice efficiency through automated patient reminders
How to decrease no-show rates with a text message system for your practice
Dentist Brain Candy on Facebook
Dentist Brain Candy on YouTube
Dentist Brain Candy Continuing Education
Email bryanmclelland@hotmail.com
Call (509) 922-2273
We know a dental practice attracts business through positive online reviews.
But do you have a system for building your reputation online? How do you encourage patients to leave a good review on Google, Yelp, Healthgrades, or one of the many other review sites?
On this episode of Dentist Brian Candy, I explain why it’s crucial to have an automated way of obtaining patient reviews.
I discuss how to encourage patients who had a positive experience at your practice to leave a review and describe how to build up your reviews on one site before moving on to the next.
Listen in for insight on the best review sites for building the reputation of your dental practice and learn how Jet Virtual Consults automates the process of obtaining positive online reviews.
Why it’s crucial for a dental practice to have positive online reviews
The importance of having a system for obtaining patient reviews
How to encourage patients who had a positive experience to leave a review
Why I suggest building up your reviews on one site and then moving on to the next
The best review sites for building the reputation of your dental practice
How JVC automates the process of obtaining positive online reviews
Dentist Brain Candy on Facebook
Dentist Brain Candy on YouTube
Dentist Brain Candy Continuing Education
Email bryanmclelland@hotmail.com
Call (509) 922-2273
One way to survive and thrive through a recession is to increase the efficiency of your dental practice. And I leverage the Jet Virtual Consults app to do just that.
Virtual consults provide yet another TRIPLE WIN for your team, your patients and your bottom line by saving time for all involved.
So, what are the benefits of virtual consults? How do they save your practice both time and money?
On this episode of Dentist Brian Candy, I walk you through my third TRIPLE WIN tip, explaining how Jet Virtual Consults saves my dental practice eight hours of staff time and one hour of surgeon time per day.
I discuss how the app makes the process of doing consults more efficient and what my team and I do with the extra hour it affords us.
Listen in to understand how much we save on turning over rooms through teledentistry software and find out if the Jet Virtual Consults app is right for your practice!
What you need to know about the Jet Virtual Consults teledentistry app
How Jet Virtual Consults saves my practice 8 hours of staff time and 1 hour of surgeon time per day
How the app makes the process of doing consults more efficient
How Jet Virtual Consults saves me the equivalent of one full-time staff member or $50,000 per year
What my team and I do with the extra time afforded by virtual consults
How we save at least $300 a day on turning over rooms with virtual consults
Dentist Brain Candy on Facebook
Dentist Brain Candy on YouTube
Dentist Brain Candy Continuing Education
Email bryanmclelland@hotmail.com
Call (509) 922-2273
My TRIPLE WIN approach to growing your dental practice involves increasing the bottom line in a way that serves your patients and team members.
So, what if you could add a revenue stream to your business and give your dental implant patients peace of mind at the same time?
On this episode of Dentist Brian Candy, I share my second TRIPLE WIN tip, explaining why I offer Dental Warranty as a kind of extended warranty for my dental implant patients.
I discuss how Dental Warranty pays you 90% of the cost to replace dental implants that fail within five years of purchase and placement, provided the patient commits to biannual checkups.
Listen in for insight on providing a safety net for your dental implant patients and learn how to make Dental Warranty an additional profit center for your practice.
How Dental Warranty serves as a kind of extended warranty for dental implants
Why I offer Dental Warranty to my patients who receive dental implants
How Dental Warranty pays you 90% of the cost to replace dental implants that fail within 5 years of purchase and placement
Why Dental Warranty patients must commit to biannual checkups and cleanings
How Dental Warranty gives dental implant patients peace of mind
How Dental Warranty provides a unique profit center for your practice
Dentist Brain Candy on Facebook
Dentist Brain Candy on YouTube
Dentist Brain Candy Continuing Education
Email bryanmclelland@hotmail.com
Call (509) 922-2273
Are you concerned about your dental practice surviving the recession?
What if I told you that your practice could grow and thrive through an economic downturn, provided you adopt what I call a TRIPLE WIN mindset?
The TRIPLE WIN is about identifying strategies that support your patients and team members while increasing the bottom line for your business.
On this episode of Dentist Brian Candy, I walk you through my first TRIPLE WIN tip, sharing the workflow I developed for using encapsulated bupivacaine or EXPAREL on every patient in your practice.
I explain what makes EXPAREL the best answer to the opioid epidemic and why I rarely have patients refuse to pay out-of-pocket for the anesthetic.
Listen in for insight on making EXPAREL a revenue source for your dental practice and learn how to access my masterclass on incorporating encapsulated bupivacaine in your business.
The steps I took in 2008 to not only survive the recession but grow my practice
How I define the TRIPLE WIN as increasing your bottom line while helping patients and staff
The workflow I developed for using EXPAREL on every patent in your practice
What makes EXPAREL the best answer to the opioid epidemic (without making patients suffer)
How to make encapsulated bupivacaine a revenue source for your practice
Why I rarely have patients refuse to pay out-of-pocket for encapsulated bupivacaine
How EXPAREL turns patients into raving fans who leave positive Google reviews
How to access my masterclass on incorporating EXPAREL in your dental practice
Dentist Brain Candy on Facebook
Dentist Brain Candy on YouTube
Dentist Brain Candy Continuing Education
Email bryanmclelland@hotmail.com
Call (509) 922-2273