One of the best ways to market your dental practice is to collect positive online reviews.
But how do you develop a system for asking patients to leave Google or Facebook reviews? And how do you ensure that their comments will be favorable?
On this episode of Dentist Brian Candy, I’m discussing another important feature of Jet Virtual Consults, reputation management.
I explain how JetVC automates the process of requesting online reviews, describing how the app encourages patients to leave 5-star reviews but notifies you first if they had a negative experience.
Listen in for insight on turning a negative review into a positive one and learn how JetVC can help your dental practice build a stellar online reputation.
Key Takeaways
Why it’s crucial to collect 5-star online reviews for your dental practice
How JetVC automates the process of requesting reviews
How JetVC’s helps you manage the online reputation of your dental practice
Why JetVC requests reviews immediately after an initial consult and 14 days post-surgery
How JetVC sends patients with 4- and 5-star experiences to Google or Facebook to leave a review
Why JetVC notifies you first if a patient rates their visit at 3 stars or less
How I follow up negative reviews with a phone call to solve the patient’s problem
How to turn a negative review into a positive one before it’s posted online
Connect with Dr. Bryan McLelland
Dentist Brain Candy on Facebook
Dentist Brain Candy on YouTube
Dentist Brain Candy Continuing Education
Email bryanmclelland@hotmail.com
Call (509) 922-2273
Resources
Imagine being able to coach your patients one-on-one through recovery after oral surgery.
No doubt your patients would be much more likely to comply with post-op instructions. You’d have fewer calls to your office and fewer incidents of dry sockets or infections.
On this episode of Dentist Brian Candy, my explanation of Jet Virtual Consults continues with an overview of the app’s virtual coach.
I discuss the videos and PDFs of post-op instructions JetVC emails to patients and describe how the virtual coach helps them irrigate extraction sites correctly.
Listen in for insight on using JetVC to collect positive online reviews and learn how to try out the virtual coach and see what patients experience for yourself!
Key Takeaways
How JetVC coaches patients through recovery after oral surgery
How to initiate the virtual coach for patients after surgery
How the virtual coach reduces dry sockets and infections in my practice
The videos and PDFs of post-op instructions the virtual coach emails to patients
What makes JetVC’s video on how to irrigate extraction sites a game changer
How the virtual coach facilitates my open-door policy for post-op visits
What’s included in my post-op to-go bag for dental extraction patients
How to try the virtual coach and see what patients experience for yourself
When patients receive pre-operative and NPO instructions
How the virtual coach helps you collect positive online reviews
Connect with Dr. Bryan McLelland
Dentist Brain Candy on Facebook
Dentist Brain Candy on YouTube
Dentist Brain Candy Continuing Education
Email bryanmclelland@hotmail.com
Call (509) 922-2273
Resources
How much time would you save if patients came into a consult with a basic understanding of the dental procedure they are considering?
With Jet Virtual Consults in-app videos, you can educate patients and answer many of their questions before their initial appointment.
On this episode of Dentist Brian Candy, I continue my explanation of how Jet Virtual Consults works, discussing the educational videos available through the app.
I walk you through the list of procedures that have in-app informed consent and post-op instructional videos, describing how your admin staff can create custom playlists for patients.
Listen in for insight on customizing the app with informational videos specific to your practice and learn how to educate patients and increase your efficiency with JetVC!
The in-app videos available through Jet Virtual Consults
How to customize JetVC with informational videos specific to your practice
Why we recommend creating a practice promotion video
The benefit of having patients watch meet-the-doctor videos
What procedures have in-app informed consent videos
How JetVC records the date/time patients watch informed consent videos
JetVC’s educational videos on missing teeth and dental implants
The post-operative instructional videos available on JetVC
How your admin staff can create custom playlists for patients
How educational videos make my consults more efficient
Dentist Brain Candy on Facebook
Dentist Brain Candy on YouTube
Dentist Brain Candy Continuing Education
Email bryanmclelland@hotmail.com
Call (509) 922-2273
It’s much easier for a dental practice to stick to a schedule when patients do their paperwork at home prior to an appointment.
But how do you get patients to work through a digital onboarding process before they come into your office?
On this episode of Dentist Brian Candy, I explain how Jet Virtual Consults works, beginning with the forms available through the app.
I discuss how JetVC sends automated reminders to patients to complete their paperwork and describe how patients sign and submit forms to you digitally.
Listen in for insight on customizing the app with your existing forms and learn how you and your patients can benefit from using JetVC digital onboarding!
What forms are available through the JetVC app
How the forms in JetVC are branded for your dental practice
The in-app telehealth consent form and privacy policy
How patients sign and submit JetVC forms digitally
What questions appear on the JetVC health history form
The benefit of asking patients to fill out their forms at home
What we do if a patient doesn’t do their paperwork
JetVC’s automated reminders re: digital onboarding
How to customize the app with your own forms
Dentist Brain Candy on Facebook
Dentist Brain Candy on YouTube
Dentist Brain Candy Continuing Education
Email bryanmclelland@hotmail.com
Call (509) 922-2273