How do you sell a virtual consult to a reluctant patient? Maybe someone who’s technologically challenged?
In my practice, when a patient calls to make an appointment, we walk them through the advantages of using the JetVC app, encouraging even the most resistant patients to say YES to a virtual consult.
So, what does our call center script look like? And how do we communicate with patients once we’ve sold them on JetVC?
On this episode of Dentist Brian Candy, we continue our discussion of JetVC.ai, looking at the texting, geolocation and virtual consult features of the app.
I explain how we communicate with patients via SMS as well as the JetVC app, using AI to avoid texting sensitive, healthcare specific patient information.
We cover how the app uses geolocation for patient check-in and why we still ask patients to schedule an appointment over the phone.
Listen in for insight on the case types that aren’t amenable to a virtual consult and learn how to explain the benefits of JetVC to reluctant patients.
How we communicate with patients via text message and the JetVC app
How JetVC uses AI to avoid texting sensitive patient information
Why we communicate healthcare specific information to through the app
How the app uses geolocation for patient check-in
Why we still ask patients to make an appointment over the phone
The only 2 reasons we would not conduct a virtual consult for a patient
Our script for explaining the benefits of a virtual consult to reluctant patients
How we approach virtual consults for the technologically challenged
Which case types are amenable to virtual consults (and which ones are not)
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Email bryanmclelland@hotmail.com
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